InComm
Reviews and Complaints
Card issue
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Verified Reviewer | Norris, TennesseeMessed up gift card code
The section with my name and office number there is a question asking if I was a passing customer and absolutely iwas
- I dont see any
- Gift card service
Preferred solution: Full refund
User's recommendation: I'm not sure on how the codes are printed on the back of the card before the silver goes on but maybe turn the heat downn but
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Verified Reviewer | Minneapolis, MinnesotaActivation on a replaced card
- Stole my money
- Played me
Preferred solution: Full refund
To provide info requested
User's recommendation: Don't buy vanilla cards from visa
To provide info requested
User's recommendation: Not to buy these cards
Beginning to think there is some level of a scam going on...
I purchased a $100 Vanilla Visa card through Sams Club around 7/9/22 for my grandson's b-day. It arrived but when he went to use it it reported that the card had not been activated at the time of purchase.
I contacted Sams Club but as they use a 3rd party vendor, they indicated that they could do nothing and pointed me toward Vanilla Visa. I hunted down their help-line phone number eventually and called. I gave them the card info and told them the story. They gave me a case # and told me that I would need to email them at consumed@***m a copy of the receipt, and a photo of the front and back of the card along with a photo-ID.
I did that within the hour. They also told me that it would take 1-3 business days after receiving the info to process my request. 4+ days passed with absolutely no contact from them via email or phone - so I called. They apologized for the delay and said it should be no more than 48 hours to hear back from them.
IT feels as if there is some form of scam going on or perhaps they have been hit recently with some serious fraud. I don't know - but I do know that this cae is pretty easy - since the card has never been activated, simply cancel it and send out a new card - right? I realize that they first need to confirm that the card I reported was the card that was sent out but that should be a relatively trivial task one would hope. The lack of any form of communication on their part, including acknowledgement of receipt of my information or the opening of a case is not a very positive sign of a legitimate business.
When called they acknowledge receipt of the requested info but have still not replied via email in any form.
They simply acknowledge the case, the receipt of info and then apologize and extend their delay further. This is not service it appears to be nothing more than a delaying tactic - and they're not particularly good at that either.
User's recommendation: Avoid if at all possible - try an e-gift card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Atlanta, GeorgiaSCAM! Your money is not safe!
- I dont see any
- Crooks
- Thieves
- Criminal
Preferred solution: Company needs to cease operations until they figure out a way to keep their user's funds safe.
User's recommendation: Stay away! Scam!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bucyrus, OhioRecover funds from a prepaid card
Preferred solution: Full refund
User's recommendation: Avoid them at all costs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPublic awareness to all card users
InComm proved to me that cards are useless... I'm switching to cash only.
Well, it's been a year now that InComm has owed me $217.
They said they've tried calling me repeatedly and sent me one letter -- but no money yet. The letter says in part, "Unfortunately, the fraudulent merchants are known merchants which assisted in the win of the case. We have no documentation regarding the merchants that can be provided."
If it's possible to clarify that statement, People Search USA obtained my card information and then sold it to Google which then made small charges to my account over the course of a month until the $217 that was in there got wiped out.
So, those are the fraudulent merchants InComm was talking about. (Search online for "Google Proxima Beta" to see how many thousands of people this happened to.)
Google did pay back the $217 to InComm and then InComm kept it.
InComm also blocked my access to my account.
This happened to thousands of people!
"Fraudulent merchants"? The FTC and FBI could not care less. The Attorneys General office doesn't want hear about it. And worst of all the Better Business Bureau gives InComm an A+ rating!
I give them an F - : the F is for fraud and the minus is for how they want you to be financially.
So now I'll just say they owe me $434 -- which is double. And this time I'm charging InComm's investors.
- Payments online
- Stealing money online
Preferred solution: Full refund
User's recommendation: Use cash instead of cards
Don't buy Gift Cards!
Tried to use Vanilla gift debit card for $100 at the apple store. I was informed that it wouldn't go through.
Called the number on the back of the card, waited forever before speaking with a live person only to be transferred several times to an Elaine in disputes, she gave me a case number. I never heard back from her or got an email. She said they would send a new card in a few weeks. NOT!
Never heard back from her. Today 6/24/2022, I called again and spoke to Maria. She told me to fill out the form that I never received. Somehow...hmmmm...
we got disconnected. She never called me back and I tried to get back in touch with her, but it was impossible!
So I guess we are stuck with a gift card that has fraud and no way to receive the $100 gift that we were given. This company Sucks!
Preferred solution: Full refund
User's recommendation: Don't buy gift cards, give cash!!!!!! Gift cards are convenient, but so many people have gotten screwed over!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Alexandria, VirginiaCase 4479****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisProblem with a payment
Still nothing has happened! Every day i get madder and madder.
I wish that i could sue the *** out of incomm and bluebird and american express! This whole issue has cost me so much more than the 5k i should have received in September 2021. My rent has gotten behind which cannot be caught up at $10 per day late fee until paid in full. Which means im bout to be evicted.
Same with my electric bill and phone bill.
Not to mention the stress it has caused and problems in my personal life and strife between my now ex and i as some of the things in that storage building that was stolen was his. I just really want this to be done with!!
- Stealing money online
- Need my money
Preferred solution: Full refund
Return item
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chattanooga, TennesseeBought $150 gift card at Walgreens on Jan 24th. Went to activate it and use it and it had $0. Immediately contacted customer support and they emailed me a dispute packet and said it would be 45 days.
- Nothing yet
- Child needs formula and my card does not work
- Stress
Preferred solution: Full refund
Repayment of stopped payment funds
Preferred solution: Full refund
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Yes you are so right they are not even good at lying to you. they should be investigated & not allowed to scam a person with delays you submit all there required documents and still get no where this is Willful, Wanton, Reckless Conduct is a legal term used to describe a person’s behavior where they display a perceived disregard for the life, well-being, safety, reputation, and rights of other people. It is used to describe a careless act of negligence that is conducted without reason by Spendwell & The Dollar General Store combined (Meta Bank Member FDIC )