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Contact InComm Customer Service

How to Reach a Person at InComm

Verified Contact Information

Toll-Free Number:

  • 1-800-680-5941
    Vanilla Gift Mastercard USA
Call customer service

Customer Service:

  • 1-801-449-4016
    International American Express BlueBird
  • 1-801-449-4019
    International American Express Serve
  • 1-877-770-6408
    OneVanilla VISA USA
  • 1-877-486-5990
    USA American Express BlueBird
  • 1-800-954-0559
    USA American Express Serve
  • 1-855-686-9513
    Vanilla Customer Care USA
  • 1-800-571-1376
    Vanilla VISA Gift USA
  • 1-770-240-6100
  • 1-800-352-3084

Report Fraud:

  • 1-833-322-6760
    Vanilla Gift USA

Legal:

  • 1-833-774-8223
    Privacy Inquiries

InComm Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular InComm Phone Number
1 (770) 240-6100
Average Hold Time
00:05:02
Average Calls duration
2 minutes
InComm Live Agent Availability
26% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
InComm Customer Service Rating
3 out of 5
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact InComm?

Most Popular Number:

(800) 680-5941
Vanilla Gift Mastercard USA
Total calls: 168 Issues resolved: 2 Last call: Apr 22, 2026

Multiple helplines are active to contact the business agent for information and assistance. USA-based customers with inquiries regarding Vanilla Gift Mastercard can dial the toll-free number 1-800-680-5941 to talk to the company agent. The InComm support number 1-833-322-6760 is active to report a problem or track the status of a case. For queries regarding the International American Express BlueBird, 1-801-449-4016 is the number to message or call. The company has also published the helpline 1-801-449-4019 to call the International American Express Service for queries and concerns. To contact OneVanilla VISA USA, 1-877-770-6408 is the InComm customer service phone number. Users seeking to share their problems with the USA American Express BlueBird agent can call 1-877-486-5990 during business hours. The helpline, 1-800-954-0559, is active to contact the USA American Express Serve.
To call Vanilla Customer Care in the USA, dial 1-855-686-9513. For issues and inquiries regarding Vanilla VISA Gift, 1-800-571-1376 is the number that USA-based customers can use. The InComm contact numbers 1-770-240-6100 and 1-800-352-3084 are also available for similar purposes. Lastly, to contact for legal or privacy issues, dial 1-833-774-8223 to ensure an efficient response. The company has also provided several other helplines on its official website for customers to use.

A single email address, balance.vanillagift.com, is available to consult InComm customer service for reporting a problem or tracking the status of a case. The company strives to satisfy clients with frictionless payment options and in-demand products and services. Those facing any related issue or concern can use InComm's email address to consult the business agent. Users who need support with gaming, streaming, or digital content-related gift card products can contact the brand's customer service directly by following the instructions provided by the brand on the back of the gift card.

InComm Payments is a company operating in the United States at 250 Williams Street, 5th Floor, Atlanta, Georgia 30303. For issues that are too complex to resolve online, it is best to visit its headquarters. Clients with complaints regarding InComm customer service can also visit this address to meet the business agents. After hearing their concerns, the support team will try to resolve them while ensuring the issue never arises again. For general concerns, calling the InComm support number is a better option.

The hours to contact the business agent vary depending on the department and the type of contact. To seek information and assistance regarding product control, call the InComm customer service phone number, 1-770-240-6100, between 8:00 AM and 5:00 PM PT from Monday to Friday. The customer care hotline is also active Monday through Friday between 8:00 AM and 5:15 PM, except on Fridays when the agents efficiently respond to requests between 8:00 AM and 12:00 PM and 2:00 PM and 5:15 PM.

To contact the company online, visit the InComm official website and click Contact Us on the homepage. That will direct you to a new page with four options. Select the one most relevant to your concern to get the contact details for the respective department. For instance, clients choosing to consult InComm customer service for assistance with a gift or prepaid card will get directed to several contact numbers. Users with business inquiries can contact the business and sales department by filling out a form and clicking Submit. The InComm Payments Ethics and Compliance Hotline is available for those seeking to report ethical concerns. Lastly, customers with media inquiries can contact the company's communications team by filling out a form for the respective department. That would ensure effective solutions to their problems.

PissedConsumer Club

Contact Information

InComm Website:

InComm Help Center:

Corporate Office Address:

InComm Payments
250 Williams Street 5th Floor
Atlanta, Georgia 30303
United States

Summary of InComm Customer Service Calls

1.3K TOTAL
CALLS
01:36 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call InComm?

Cards Question:

  • “Why my card isn't working”
  • “Card issue”
  • “Bad cards”

Payments and Charges Question:

  • “Cause I. Been waiting for my disputed card an refund for 3 month now”
  • “Submitted a dispute over a month ago haven't heard anything back”
  • “Fraudulent use still waiting for check”

Request for Information Question:

  • “About my ispute”
  • “Need info on how to get my money back because the zillions gift card is a sham”
  • “Need help resolving the issue”

Account Question:

  • “To unlock my card I sent in my documents I'm on oxygen”
  • “To unlock my card”
  • “Verify my address”

Product/ Service Question:

  • “Problem with card”
  • “Having problem with a prepaid card”
  • “Damaged card”

Refund Question:

  • “Refund”
  • “Dispute refund”
  • “Need a refund”

Activation/ Cancellation Question:

  • “Activate my card”
  • “Activation issue”
  • “Can't activate my card”

Return/ Replace Question:

  • “Replace card”
  • “My vanilla refuse to send me my replacement card so do I need to go to ss and tell them your company is holding my government benefits for no reason it been to months I'm a sick female on oxygen tha”
  • “Trying to get replacement card supposed to do paper work here but not understanding need help”

Shipping and Delivery Question:

  • “Have not received card that I payed for”
  • “Have not received my replacement prepaid card”
  • Not received replacement card for original fraud on previous card.

Staff Question:

  • “Customer service”
  • “Prepaid services”
  • “Because your customer service said I had to call you after I send documents about my identity”

Website/ Application Question:

  • “Not able to fer on awards web site telling me mysign on expired letter says 9/21/20”
  • “Download number sid not print on receipe”

Employment Question:

  • “W2”

Other Question:

  • “Gift not vailed”
  • “Case”
  • “To see if they verified my address yet”

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Frequently Asked Questions

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